Student loan borrowers need help accessing timely support, often encountering long wait times or being left without assistance, especially on weekends. Many are also unaware of how to access crucial loan information.

This summer, Civic Nation is launching in-person student loan clinics to empower borrowers with the information they need to navigate the student loan system.

To make this initiative a success, we’re looking for volunteer lawyers to support Federal Student Aid facilitators in guiding attendees, disseminating student repayment information, and helping borrowers in real-time manage their return-to-repayment options.

You have been through the student loan maze yourselves and know all about the complexities that come with it. Plus, you’re good at understanding complicated systems and rules, so you can explain things in a way that's easy to understand for borrowers. You will not be providing legal advice- our main focus is to give clear and accurate explanations of loan terms and processes. What we really want is to offer guidance and support, especially when it comes to return-to-repayment options and borrower rights.

While volunteers like you will play a crucial role in guiding and supporting attendees, Federal Student Aid (FSA) will lead the charge at the clinic. Plus, you'll be fully supported throughout the event. If you have any questions or if something feels a bit out of your wheelhouse, help and guidance will always be readily available. We want to ensure you feel confident and equipped to make a positive impact, knowing you're part of a well-supported team dedicated to empowering student loan borrowers.

Amidst the resumption of student loan repayments, many borrowers lack accessible guidance and struggle to manage their loan obligations. Our immediate goal is to provide support through in-person clinics, offering assistance and clear information to empower borrowers.

Pre-Clinic Training
Participate in two on-demand one-hour virtual trainings on student loans led by Federal Student Aid.

In-Clinic Support
Arrive by 12:30pm ET
For the first 45 minutes of the clinic, support the training and Q&A session led by a FSA representative
For the next 60 minutes, provide one-on-one support to borrowers during the Help Sessions. This will involve helping them navigate their student loans and assisting them with logging into platforms.
Feedback Gathering
Help to distribute and collect surveys from attendees at the end of the clinic to gather feedback for future sessions
Post-clinic debrief
Participate in a debrief session after the clinic end
Resource guidance
Give attendees additional resource information, guiding them on where to find more support or details about their student loans