Gloucester Housing Partnership, Inc
Lattimore Complaint
Isolate organization liablity from a client's self-inflicted issue beyond initial request.
Posted July 23, 2021
Background & Context
Requested need/project in February 2021 was to replace broken kitchen vanity, and repair flooring. Vanity was replaced and flooring repaired.
Months later (late June 2021) clients son claims completed work damaged plumbing and created a sever leak. We explained that the leak was caused by the line being damaged by client and not faulty workmanship. Son finallky acknowledged the timing issue but feels we should "SHARE" in the repair costs. Concerned that the self righteous son may persue legal remedy. Futher, the well earned GHP reputaion may becone damaged due to clients local associations.
Immediate Problem
Should we consider "sharing" in the repair cost? Client could turn in a new request for service.
By sharing, does that indicate guilt on the part of GHP that may lead to further pursuit by the client?
Work & Deliverables
After reviewing issue, suggest strategy to protect GHP from lawsuit.
Preparation Phase
- Introduction phone call
Collaboration Phase
- Review issue and suggest remedy
Wrap Up
- Confirm result
Gloucester Housing Partnership, Inc
The GHP mission is to provide basic home repair to the citizens of Gloucester County, Virginia who qualify at 200% of the 2021 Federal Poverty level in order to keep them Safe, Warm, Accessible, and Dry. Whether it is a leaking roof, plumbing repair, ADA bath, handicap ramp, or HVAC repair, the Gloucester Housing Partnership, Inc focus is on keeping families from being homeless and /or living in uninhabitable conditions.
Gloucester Housing Partnership, Inc
The GHP mission is to provide basic home repair to the citizens of Gloucester County, Virginia who qualify at 200% of the 2021 Federal Poverty level in order to keep them Safe, Warm, Accessible, and Dry. Whether it is a leaking roof, plumbing repair, ADA bath, handicap ramp, or HVAC repair, the Gloucester Housing Partnership, Inc focus is on keeping families from being homeless and /or living in uninhabitable conditions.